Returns and Exchanges
Littleton Orchids, LLC is a small family-owned and operated commercial nursery located in the beautiful tri-state area of Connecticut, Massachusetts and New York. We have been in business over 25 years and continue to learn, grow, and improve.
Our reputation for beautiful, healthy, and unusual plants was established first by our extensive orchid collection. Our phalaenopsis breeding program has focused on plants of reliable vigor, generous blossom count, and spectacular color.
If for any reason you are unhappy with your purchase, instructions for Exchanges and/or Returns are noted below.
Returns
Once your credit is applied to your credit card and/or your refund or merchandise credit is processed, you will receive a confirmation email. We allow 7 days for returns due to the nature of our products for credit or exchanges.
To save you time and effort, we've provided you with three return options:
Return at our stores:
(US orders only)
Orders placed via the littletonorchids.com web site can be returned to our store. Returns should be accompanied by an order receipt. Without your order receipt, a merchandise credit will be issued for the current selling price of the item(s) you are returning.
Use the SmartPost return service label. Pay nothing up front.
Complete our return exchange form enclosed in your shipped package. If the item was a gift, please include your name and address in the area labeled "gift return". Package your merchandise securely, enclosing our return form. To save time and effort, affix the SmartPost label (postage paid) and give it to your postal carrier, or take it to the post office. Upon receipt of your return, we will deduct a return processing fee of $6.95 from your return order refund/credit or merchandise credit. The SmartPost label is valid on U.S. orders only.
Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and processing fees are nonrefundable.
Returns and exchanges may be mailed to:
Littleton Orchids
78 Elm Drive
PO Box 126
Lakeville, CT 03298-126
Sorry, we cannot accept C.O.D. returns. For additional information, please email us anytime or call 1.800.123.4567.
Exchanges
If you need to make an exchange, just call us toll-free at 1.800.123.4567, between 7 a.m. and 11 p.m. ET, Monday-Saturday, and we'll send your replacement item right away. To exchange by mail, enclose the items you would like to exchange, along with the completed shipping invoice indicating what you would like in exchange.
